Returns & Exchanges
At edenrobe, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your fashion items, you can return or exchange them within 15 days of delivery, provided they are unused and in original packaging.
Initiate Request
Contact our customer support team via email or WhatsApp with your order number and photos of the item you wish to return or exchange.
Quality Verification
Ensure the product is unworn, unwashed, and has all original tags attached; items on sale or clearance are generally not eligible for return.
Package and Ship
Securely pack the items in the original edenrobe box and ship them back to our central warehouse using a traceable courier service.
Process Refund or Exchange
Once our quality assurance team inspects the returned goods, we will process your exchange or issue a store credit/refund within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing